Health and Safety
In the face of this global pandemic, we have amended our Terms and Conditions in order to be as flexible and fair as possible to guests who are affected by COVID 19. This policy is applicable for all existing and new bookings until further notice.
We have also included our Health and Safety Protocols for your peace of mind.
We have a plan in place around procedures to take care of any guest or staff member displaying COVID-19 symptoms.
Staff Training and Protocol
Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.
Signage and Information
Clear signage or other forms of information are present to educate and inform guests about our health and safety protocols.
PPE (Personal protective equipment)
The use of Personal protective equipment (PPE) is mandatory at our premises. This may include the use of face masks, face shields and gloves.
Cleaning and disinfecting procedures
We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.
Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.
Food and Dining
We prepare and serve food and beverages in a clean and safe manner. We have adapted our dining facilities and protocol to promote social distancing and minimise human contact.
Vehicles and Shuttles
Our vehicles are sanitised on a regular basis. We may limit the number of passengers per journey and require the use of PPE by all passengers during transfers.
We have adopted an in-house laundry protocol to ensure the efficient disinfecting of bedding, re-useable face masks and garments.