Booking Terms

FULLY INCLUSIVE RATES INCLUDE 

All Meals, teas & coffees 
All local minerals, beers and house wines (excludes spirits) 
Afternoon game drive on day of arrival (departs 15h30 /16h00 - guests must arrive by 3pm). 
Morning game drive on day of departure (5am – 8am) 
A Full day safari is included on a 2 night stay where 1 full day is available: 
Boat & Wetland incl picnic lunch (9h00 – 15h00) (1st full day activity) 
Beach and Eastern Shores incl picnic lunch (9h00- 15h30) (2nd full day activity) 
Hluhluwe or Western shores incl brunch (05h00 – 13h30) (3rd full day activity) 
Or, early morning game drive & afternoon game drive if guests do not want Hluhluwe. 
Guests must please advise lodge in advance of preferred activity if only in for 2 nights or the boat activity will be scheduled. 
Any special rates may exclude some of the above. 

FULLY INCLUSIVE RATES EXCLUDE 

iSimangaliso Park Entry Fees 
Makakatana Conservation Levy 
Laundry 
Curio shop purchases 
Telephones 
Gratuities (guideline: R500 per guide per day & R500 for general staff per day) 
Extra outsourced activities 
 

FULL BOARD RATES INCLUDE

Accommodation 
All meals, teas and coffees


FULL BOARD RATES EXCLUDE 


All drinks
Activities & safaris
iSimangaliso Park Entry Fees
Makakatana Conservation Levy
Laundry
Curio shop purchases 
Telephones 
Gratuities (guideline: R500 per guide per day & R500 for general staff per day) 
Extra outsourced activities 

CHILD POLICY 

We welcome children 6-12 years of age 
Children under the age of 6 are booked subject to special consent of owners, or if there is a group family booking and are to be under supervision of their parents at all times. 
Children rates apply to children sharing with parents. (2 x full paying adults). 
The standard rooms can accommodate a maximum of one extra person sharing with adults. 
One child sharing with one single Adult. The Adult will be charged a single rate and the child will pay the applicable child rate. 
Children occupying their own room will be charged the applicable adult rate. 
Kiddies Menu 
 
There is a Kiddies Menu but we do require that we are informed in advance and confirmed with the chef upon arrival. 
Children’s dinner time is at 18h00 and is served in the main lodge dining area. 
Children are not permitted to dine in the boma. 
Children’s meal times must be supervised by parents. 
Please request the full child policy from the lodge. 

Swimming Pool  

Please note that the swimming pool is unmanned and unfenced. 
Children in and around the swimming pool need to be supervised by their parents at all times. 
 

ISIMANGALISO GATE FEES 


Park Entry fees apply at the Dukuduku Gates (near St Lucia) & the Nhlozi Gates (off the N2 at P3800 – R60 per 1-5 pax vehicle / R85 per 6-12 pax vehicle / R120 per 13-20 pax vehicle / R210 per 21+ pax vehicle / R55 per adult per night / R40 per child under 12 per night / R9 per person for Community Levy per night / R9 Overnight accommodation. 
The park fees are to be paid in cash at the gate on arrival. 

Park gates are managed by the iSimangaliso Wetland Park Authority and prices are subject to change.

GATE OPENING TIMES: 
Summer: Nov - March 05h00 to 19h00 
Winter: April - Oct 06h00 - 18h00 
 
Note: All permits issued at the entry gates are to be stamped by the Lodge in order to exit the park or a fee of R600 will be charged by the Park Authority. Main gates are locked after gate hours & late check-ins must advise the lodge in advance so that entry arrangements can be made.  
 
PLEASE NOTE: NO LATE ENTRIES PERMITTED THROUGH DUKUDUKU GATES AFTER HOURS. Arrangements must be made in advance for access through Nhlozi gate. 


BOOKINGS

Your booking must be received in writing via e-mail.
Our booking team will send you a confirmation in writing.
We will hold your booking provisionally for 14 days.

Payments
All payments will be made into an Escrow account for Trusted refund policy
You receive a guaranteed confirmation on a 20% refundable deposit
Your full payment is required 45 days prior to arrival.

Postponements
You will face no penalty for any postponed reservation, at anytime and for  reason.
All your payments will be transferred to your new booking.

Cancellations
You have a 100% money back guarantee.
You will have no cancellation fee for any reason.
Refunds will be made to the Rand value received.


GROUP BOOKINGS


#WeveGotYouCovered
As we are small, exclusive and private lodges, and mostly have single bookings, group bookings are a large risk for us, which is why we have standard cancellation terms in place for bookings of 3 rooms or more.

Bookings
Your booking must be received in writing via e-mail.
Our booking team will send you a confirmation in writing
We will hold your booking provisionally for 14 days.

Payments
You receive a guaranteed confirmation on a 20% deposit.
Your full payment is required 90 days prior to arrival.

Postponements
You will face no penalty for any postponement due to a Covid related issue
All your payments will be transferred to your new booking.

Cancellations
You have a 100% money back guarantee should your booking be cancelled for a verifiable Covid or pandemic reason, for example a travel ban.
46 - 90 Days before arrival - 50% cancellation fee
45 - 0 Days before arrival - 80% cancellation fee
Refunds will be made to the Rand value received.

Date: Feb 2021 Makakatana Bay Lodge & African Safari Collective reserves the right to amend and update these terms and conditions. It is our intention to uphold these amazing terms throughout 2021 and beyond.